Terms of Service

Effective Date: May 22, 2026  |  Last Updated: May 22, 2026

1. Acceptance of Terms

Welcome to Papa Ginos. These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Papa Ginos ("Company," "we," "us," or "our"), the operator of the website located at papa-ginos.click (the "Website") and all associated services, including online food ordering, menu browsing, promotional communications, and any related digital or physical services we may offer.

By accessing, browsing, or using this Website in any manner — including but not limited to placing an order, creating an account, subscribing to promotional materials, or simply navigating the pages — you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, registered users, customers, and any other persons who access or use the Website or our services. If you are using this Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such cases, "you" and "your" shall refer to that entity.

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use this Website and place orders. By using this Website, you represent and warrant that you meet this age requirement. If you are under 18, you may use the Website only with the involvement and consent of a parent or legal guardian.

2. Description of Services

Papa Ginos is a food service business operating in the United States. Through our Website at papa-ginos.click, we offer the following services:

• Online Menu Browsing: Users may view our full menu, including food items, descriptions, pricing, ingredients, and nutritional information, to the extent available.
• Online Food Ordering: Customers may place orders for food and beverages for pickup, delivery (where available), or dine-in reservation through our digital ordering system.
• Account Management: Users may create and manage personal accounts to track order history, save preferences, and manage payment information.
• Promotional and Loyalty Programs: We may offer coupons, discounts, loyalty rewards, or special promotions accessible through the Website or via email subscription.
• Customer Support: Users may contact us through the Website or by email for assistance with orders, complaints, or general inquiries.
• Informational Content: We provide general information about our locations, hours of operation, catering services, events, and other business-related content.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Availability of menu items, pricing, and services may vary by location and time. All descriptions, images, and content on the Website are provided for informational purposes and may not perfectly represent the actual product. Food items are subject to availability, and we reserve the right to substitute items of equal or greater value when necessary.

3. User Accounts and Registration

To access certain features of the Website, including placing orders or enrolling in loyalty programs, you may be required to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Keep your account credentials confidential and not share your password with any third party;
• Notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account;
• Accept full responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account at our sole discretion if we believe that information you provided is inaccurate, incomplete, or fraudulent, or if your account has been used in violation of these Terms.

4. User Obligations and Prohibited Activities

By using our Website, you agree to conduct yourself in a lawful, responsible, and respectful manner. You specifically agree to comply with all applicable federal, state, and local laws and regulations of the United States. The following activities are strictly prohibited on or through our Website:

4.1 General Prohibited Conduct

• Using the Website for any unlawful purpose or in violation of any applicable federal, state, or local law or regulation;
• Submitting false, misleading, or fraudulent orders, reviews, or account information;
• Attempting to impersonate another user, person, or entity;
• Harassing, abusing, threatening, or intimidating our staff, agents, or other users;
• Collecting or harvesting personal information of other users without their express consent;
• Using our Website or services for commercial solicitation without our written authorization.

4.2 Technical Prohibited Conduct

• Attempting to gain unauthorized access to any part of the Website, servers, databases, or networks connected to the Website;
• Introducing viruses, malware, ransomware, trojan horses, worms, or any other malicious or harmful code;
• Using automated bots, scrapers, crawlers, or similar tools to extract data from the Website without our prior written consent;
• Interfering with or disrupting the integrity or performance of the Website or its underlying systems;
• Attempting to reverse-engineer, decompile, or otherwise access the source code of the Website;
• Bypassing any security measures or access controls implemented on the Website.

4.3 Content Prohibited Conduct

• Submitting, uploading, or transmitting any content that is defamatory, obscene, discriminatory, hateful, or otherwise objectionable;
• Posting false or misleading reviews about our products or services;
• Infringing upon the intellectual property rights of Papa Ginos or any third party;
• Transmitting unsolicited commercial communications (spam) through any feature of the Website.

Any violation of these prohibitions may result in immediate termination of your account and access to the Website, and may subject you to civil or criminal liability under applicable law, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and the CAN-SPAM Act.

5. Payment Terms and Ordering

When you place an order through our Website, you agree to the following payment terms:

5.1 Pricing and Taxes

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales tax unless otherwise stated. You are responsible for paying all applicable federal, state, and local taxes associated with your purchase. Taxes will be calculated and displayed at checkout prior to order confirmation.

5.2 Order Confirmation

An order is not considered confirmed until you receive an electronic order confirmation from us. We reserve the right to cancel or modify any order if there is a pricing error, item unavailability, or suspected fraudulent activity. In such cases, we will notify you promptly and issue a full refund if payment has already been processed.

5.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order, including applicable taxes and fees.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. If you experience a problem with your order — such as receiving incorrect items, missing items, or food quality issues — please contact us within 24 hours of receiving your order at [email protected]. We will review your complaint and, at our sole discretion, may offer a replacement, credit, or refund. Cancellations may only be made before the order has entered preparation. We reserve the right to assess cancellation fees for orders cancelled after preparation has begun.

5.5 Delivery Terms

Delivery availability, areas, fees, and estimated times are subject to change and are displayed at checkout. We are not responsible for delays caused by circumstances beyond our reasonable control, including traffic, weather conditions, or third-party delivery service interruptions.

6. Intellectual Property Rights

All content available on or through the Website — including but not limited to text, graphics, logos, icons, images, photographs, audio clips, video clips, digital downloads, data compilations, software, and the overall design and appearance of the Website ("Content") — is the exclusive property of Papa Ginos or its content suppliers and is protected by United States and international intellectual property laws, including but not limited to:

• The Copyright Act of 1976 (17 U.S.C. § 101 et seq.);
• The Lanham Act (15 U.S.C. § 1051 et seq.) governing trademarks and service marks;
• Trade secret laws applicable in the relevant state.

The Papa Ginos name, logo, taglines, and all related brand assets are trademarks or service marks of Papa Ginos. Nothing in these Terms grants you any right to use any trademark, service mark, logo, or trade name of Papa Ginos or any third party without the prior written consent of the respective owner.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, modify, distribute, display, or transmit any Content for commercial purposes;
• Create derivative works based on the Content;
• Remove or alter any proprietary notices, labels, or watermarks on the Content;
• Use any Content in connection with any other website or digital platform without our express written consent.

Any unauthorized use of our Content or intellectual property may result in immediate termination of your license and may give rise to a claim for damages and other legal remedies under applicable law.

7. Disclaimer of Warranties

To the fullest extent permitted by applicable law, Papa Ginos expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content on the Website;
• Warranties that any defects or errors on the Website will be corrected;
• Warranties that food products will meet your specific dietary requirements, preferences, or expectations.

We make no warranties regarding food allergies or dietary restrictions. While we endeavor to provide accurate ingredient and allergen information, we cannot guarantee that our food products are free from any specific allergen or contaminant. Customers with food allergies or dietary restrictions should exercise caution and contact us directly before placing an order.

The disclaimers in this section apply to the fullest extent permitted by applicable law, including under the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and applicable state consumer protection laws.

8. Limitation of Liability

This includes, without limitation, damages for:

• Loss of profits, revenue, data, business, or goodwill;
• Business interruption;
• Personal injury or property damage resulting from your use of the Website or our services;
• Unauthorized access to or alteration of your transmissions or data;
• Any other matter relating to the Website or our services;

even if Papa Ginos has been advised of the possibility of such damages.

In no event shall our total aggregate liability to you for any and all claims arising out of or relating to your use of the Website or our services exceed the greater of: (a) the total amount paid by you for orders placed through the Website in the twelve (12) months preceding the claim, or (b) One Hundred United States Dollars (USD $100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law. Nothing in these Terms shall limit or exclude our liability for fraud, gross negligence, willful misconduct, or any other liability that cannot be excluded or limited by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Papa Ginos and its respective officers, directors, employees, contractors, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your access to or use of the Website or our services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property or other right of any person or entity;
• Any content you submit, post, or transmit through the Website;
• Any fraudulent, misleading, or unauthorized activity conducted under your account;
• Your negligence or willful misconduct.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, at your expense, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, available on our Website, which is incorporated into these Terms by reference. By using our Website, you consent to the collection and use of your personal information as described in our Privacy Policy.

To the extent that you are a California resident, your rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) — including the right to know, the right to delete, the right to correct, and the right to opt-out of the sale or sharing of personal information — are addressed in our Privacy Policy. We do not sell personal information as that term is defined under the CCPA/CPRA without your prior consent.

We implement commercially reasonable technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Papa Ginos. We provide these links solely as a convenience and do not endorse, sponsor, or accept any responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that Papa Ginos shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with your use of or reliance on any content, goods, or services available on or through any third-party website or service. We encourage you to review the terms of service and privacy policies of any third-party websites you visit.

We may also use third-party payment processors, delivery platforms, analytics providers, or marketing services in connection with our Website. Your interactions with such third parties are governed by their respective terms and privacy policies, and we are not responsible for their actions or omissions.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by, construed, and enforced in accordance with the laws of the United States of America and the laws of the state in which Papa Ginos is primarily registered and operating, without regard to its conflict of law principles that would cause the application of the laws of any other jurisdiction.

You agree that any legal action or proceeding arising out of or relating to these Terms, the Website, or our services that is not subject to arbitration as described in Section 13 shall be brought exclusively in the state or federal courts of competent jurisdiction in the United States. You hereby irrevocably submit to the personal jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue.

These Terms are subject to applicable federal law, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) regarding unfair or deceptive acts and practices;
• The Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.);
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030);
• The CAN-SPAM Act (15 U.S.C. § 7701 et seq.);
• The Americans with Disabilities Act (ADA) as applicable to digital accessibility;
• All applicable state and local food service regulations and consumer protection laws.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services informally by contacting us at [email protected]. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice.

13.2 Binding Arbitration

If the dispute is not resolved informally within thirty (30) days, both parties agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration before a single arbitrator, administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules, or JAMS pursuant to its Streamlined Arbitration Rules and Procedures.

Judgment on the arbitration award may be entered in any court having jurisdiction. This clause shall not preclude either party from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

13.3 Class Action Waiver

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of the right to arbitrate. Additionally, claims for intellectual property infringement shall not be subject to arbitration.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or maintain an account with us. We reserve the right, in our sole discretion and without prior notice or liability, to:

• Suspend or terminate your access to all or any part of the Website;
• Delete your account and all associated data;
• Cancel pending or future orders;
• Take any other action we deem necessary or appropriate;

for any reason, including but not limited to your breach of any provision of these Terms, suspected fraudulent or illegal activity, or extended periods of account inactivity.

Upon termination of your access:

• Your right to use the Website and our services shall immediately cease;
• Any outstanding obligations (including payment for services rendered) shall remain due and enforceable;
• Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected]. Termination does not relieve you of obligations incurred prior to the termination date.

15. Changes to These Terms

We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms prominently on the Website;
• Where practicable and required by applicable law, notify registered users via email or through a notice on the Website.

Your continued use of the Website or our services after any changes to these Terms become effective constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must immediately discontinue your use of the Website and, if applicable, close your account.

It is your responsibility to check this page regularly for any updates. We encourage you to review these Terms periodically to stay informed of your rights and obligations.

16. Severability

If any provision of these Terms is found to be invalid, illegal, void, or unenforceable under applicable law by a court or arbitrator of competent jurisdiction, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.

In the event that any provision of these Terms is deemed unenforceable, the parties agree that the court or arbitrator should endeavor to give effect to the parties' intentions as reflected in the provision to the fullest extent possible under applicable law.

17. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Papa Ginos concerning your use of the Website and our services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, concerning the subject matter hereof.

Our failure to enforce any right or provision of these Terms shall not be construed as a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. A waiver is only effective if made in writing and signed by an authorized representative of Papa Ginos.

18. Force Majeure

Papa Ginos shall not be liable or responsible to you, nor be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any term of these Terms when and to the extent such failure or delay is caused by or results from acts beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, pandemics, or public health emergencies;
• Fire, flood, earthquake, or other natural events;
• War, terrorism, riot, civil unrest, or government actions;
• Internet outages, telecommunication failures, or power failures;
• Strikes, labor disputes, or supply chain disruptions;
• Any other event beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume performance as soon as practicable and will notify you of the anticipated duration of any disruption.

19. Accessibility

Papa Ginos is committed to ensuring that our Website is accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable web accessibility standards. If you experience any difficulty accessing our Website or if you require assistance, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

20. Electronic Communications

By using our Website, creating an account, or placing an order, you consent to receive electronic communications from us, including but not limited to order confirmations, receipts, promotional emails, and notices regarding changes to these Terms or our Privacy Policy. You agree that any notices, agreements, disclosures, or other communications sent to you electronically shall satisfy any legal communication requirements, including requirements that such communications be in writing.

If you wish to opt out of promotional communications, you may do so by following the unsubscribe instructions in our marketing emails or by contacting us at [email protected]. Please note that transactional communications (such as order confirmations and account notifications) are not subject to opt-out and will continue to be sent as long as your account remains active.

21. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to report a violation, please contact us using the following information:

We endeavor to respond to all inquiries within five (5) business days. For urgent matters related to food safety, please contact the appropriate local health authorities in addition to notifying us.